Getting started
Do you offer a free trial?
There’s no separate trial — when you sign up, your account starts on the Sandbox plan automatically. Sandbox gives you access to residential and mobile proxies right away, with no time limit. To start making requests, add credits to your balance. The minimum top-up is $25. Sandbox has higher per-GB rates than paid plans and is limited to 1 package and 1 seat, but it’s enough to test your integration before committing to a plan.How do credits work?
Credits are deducted based on the GB of traffic your proxy requests consume. The rate depends on your plan and which country tier the traffic routes through. Unused credits roll over for 60 days (360 days on Enterprise). Credits that exceed the rollover window expire.Which countries are in Tier 1, 2, and 3?
Tiers reflect the cost of sourcing IPs in each region. Tier 1 is the most expensive per GB; Tier 3 is the cheapest.Tier 1 — 32 countries
Tier 1 — 32 countries
Australia, Austria, Belgium, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
Tier 2 — ~60 countries
Tier 2 — ~60 countries
Albania, Algeria, Argentina, Armenia, Azerbaijan, Bahrain, Belarus, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Dominican Republic, Egypt, El Salvador, Estonia, Georgia, Guatemala, Guyana, Honduras, Hungary, India, Indonesia, Iran, Israel, Jamaica, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Mauritius, Mexico, Moldova, Mongolia, Morocco, Nigeria, Pakistan, Panama, Peru, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Sri Lanka, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, UAE, Ukraine, Uruguay, Uzbekistan, Viet Nam, Zimbabwe.
Tier 3 — all remaining countries
Tier 3 — all remaining countries
Afghanistan, Aland Islands, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bonaire Sint Eustatius and Saba, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Comoros, Congo, Congo The Democratic Republic of, Cook Islands, Cote D’ivoire, Cuba, Curacao, Djibouti, Dominica, Ecuador, Equatorial Guinea, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Haiti, Iceland, Iraq, Isle of Man, Jersey, Kenya, Kiribati, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mayotte, Micronesia Federated States of, Monaco, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Northern Mariana Islands, Oman, Palau, Palestine State of, Papua New Guinea, Paraguay, Philippines, Puerto Rico, Reunion, Rwanda, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin French Part, Saint Pierre and Miquelon, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten Dutch Part, Slovenia, Solomon Islands, Somalia, South Sudan, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tanzania United Republic of, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Uganda, Vanuatu, Venezuela Bolivarian Republic of, Virgin Islands British, Virgin Islands U.S., Yemen, Zambia.
Does SOAX work with browser automation and anti-detect browsers?
Yes. SOAX uses standard proxy protocols (HTTP, HTTPS, SOCKS5), so it works with any tool that supports proxy connections.Payments and billing
How do I update my billing address or company details?
Go to Settings → Subscription & billing → Billing information. You can update your company name, billing address, and VAT ID there.Targeting and sessions
What’s the difference between rotating and session-based connections?
Rotating (nosession parameter) gives you a fresh IP on every request. Adding a session ID (session-yourname) keeps the same IP across requests. Ephemeral sessions expire after 60 seconds of inactivity. Session IDs are letters, digits, and underscores, up to 32 characters.
See Residential proxies and Mobile proxies for the full reference, including rotation and error handling rules.
How do I target a specific country, city, or ISP?
Add rules to your connection string separated by hyphens. Multi-word values use underscores:Is ZIP-code targeting supported?
Yes, on Scale and Enterprise plans only. Lower plans support targeting down to country, region, city, and ISP.Troubleshooting
My traffic was consumed faster than expected. Why?
Most likely causes: automatic retries consuming traffic on failed requests, large responses including images and scripts, high concurrency, or traffic routing through Tier 1 countries when Tier 3 would work. Check Usage Breakdown for a breakdown by package and time period.Are there any request rate limits?
Each package has two limits: a requests-per-second (RPS) limit and a concurrent connections limit. Both are enforced together. There’s also a customer-level ceiling across all your packages, so creating more packages doesn’t sidestep the limit. If you hit either limit, you’ll get a429 error with X-SOAX-Error: RATE_LIMIT_EXCEEDED.
If your use case needs more headroom, ask an organization Owner to raise the package limit. The plan-level ceiling across all packages is tied to your plan — an Owner can contact support to lift it.
Account & compliance
Can I change my email address?
Yes. Go to Settings → Account → Authentication and update your email. You’ll get a confirmation code at the new address — the change takes effect once you confirm it.When is identity verification required?
You only need to verify your identity if you want to pay with cryptocurrency or need access to restricted domains or ports. Verification is handled by Sumsub, a third-party KYC provider. The process takes around 5 minutes. SOAX doesn’t have access to your documents — we only see the final verification status. To start, go to Settings → Account → Verification.What counts as acceptable use?
You may use SOAX only for lawful purposes and in accordance with our Terms of Service. You may not use the Services to:- Violate any applicable laws or regulations
- Infringe upon the intellectual property rights of others
- Transmit malicious code or interfere with the Services
- Collect personal data without proper authorization
- Engage in any activity that could damage SOAX’s reputation or business
How do I request access to a restricted domain or port?
Some domains (financial services, government, certain news sites) and ports (including SMTP 25, 465, 587) are restricted by default. To request access:- Complete identity verification — go to Settings → Account → Verification.
- Submit the request through your package’s Access tab — open the package in Packages, then go to Access — with details of the domain or port you need access to.
Only organization Owners can request access to restricted domains or ports. If you’re a Member, ask an Owner on your team. See Team and permissions.
Does SOAX support UDP?
Yes. Residential and Mobile proxies support UDP. UDP works over SOCKS5 only. Make sure your tool or library supports SOCKS5 UDP — not all of them do.Still have questions?
- Live chat — available in the dashboard (bottom right corner)
- Email — support@soax.com
- Error codes
- Connection debugging
Next steps
Quickstart
Make your first proxy request in under 5 minutes.
Core Concepts
Understand packages, sessions, rules, and bindings.
Error codes
Full list of errors with causes and fixes.
Connection debugging
Step-by-step checklist for connection issues.