Account & Billing

Everything you need to handle billing lives in Settings, accessible from the top navigation bar in the dashboard. This page covers what’s there and how it works, so you can manage your account without needing to open a support ticket.

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Your subscription

Go to Settings → Billing to see your current plan. You’ll find:

• Plan name and status — whether your subscription is active, paused, or cancelled
• Subscription ID — useful if you ever need to reference your account with support
• Plan limits — your monthly credit allowance, seat count, and number of packages
• Next billing date — when your next charge will be processed

To make changes — upgrade, downgrade, or cancel — click Manage subscription in the top right of the subscription card.

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Invoices

Your invoice history is at the bottom of the Billing tab. Each invoice shows:

• Invoice ID — a unique reference number
• Date and due date
• Amount charged
• Status — Paid, Unpaid, or Pending

You can filter by status or date range. To download an invoice, click the download icon on the right. To preview it in the browser first, click Preview.

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Payment methods

Go to Settings → Billing → Payment methods to add or update a payment method. SOAX supports four payment options:

• Credit card — Visa, Mastercard, Amex. Processed instantly. Adding a card enables automatic payments on your billing date.
• Cryptocurrency — BTC, ETH, USDT, USDC, SOL, and more. Takes 5–30 minutes to process. Requires KYC verification before use — see Verification below.
• Bank transfer — Wire transfer. Manual checkout; takes 1–3 business days to settle.
• Postpaid billing — Enterprise plan only. Your subscription is billed upfront; any overage is invoiced at the end of each month.

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Billing information

Go to Settings → Billing → Edit billing info to update your company name, billing address, and VAT ID. This is separate from your account email — invoices are addressed using whatever you set here, so make sure it reflects your company or finance team’s details.

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VAT

VAT applies to customers in the EU and UK. Customers outside these regions aren’t charged VAT.

• If you’re a business (B2B) with a valid VAT ID — add it to your billing details and your invoices will be issued under the reverse charge mechanism. SOAX won’t charge you VAT; you report it to your local tax office instead. If your VAT ID is missing or invalid, VAT is added automatically at your country’s standard rate.
• If you’re an individual (B2C) — VAT is applied automatically based on your billing country at the local rate.

VAT is shown during checkout before you confirm payment. You can add or update your VAT ID at any time from Edit billing info.

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How credits work

SOAX measures usage in credits. 1 credit = $1, and each credit buys a certain amount of proxy traffic depending on which country tier you’re targeting.

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Proxy pricing by country tier

The price per GB varies by location. Higher-tier countries (US, UK, Western Europe) cost more per GB than lower-tier ones. The approximate GB figures are what your included credits cover at that tier’s rate. Actual usage will vary depending on which countries you target.

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Credit expiry

Credits are added to your prepaid credit balance in separate blocks. Each block has its own expiry date, which does not change.

Credits added on Sandbox or a monthly plan expire 60 days after they are added. Credits added on an annual plan expire 12 months after they are added.

Renewing, changing, or cancelling your plan does not change the expiry dates of credits already in your balance. If credits are available in several unexpired blocks, we use the block that expires first.

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What counts as usage

Traffic is counted when a request is successfully routed through a SOAX proxy node. Data transferred in both directions (request + response) counts toward your usage. Traffic is not counted for:

• Failed connection attempts (e.g. authentication errors, timeouts before a connection is established)
• Internal dashboard activity

Check your current usage at any time in Settings → Credits or on the Usage breakdown dashboard.

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How overages work

When you run out of included credits, additional usage is charged at your plan’s per-GB rate for the country tier you’re targeting. Here’s how it works in practice:

1. Your plan includes a set number of credits (shown under Plan limits in the subscription card).
2. Once you use them up, requests continue to go through — SOAX doesn’t cut off your traffic mid-operation.
3. Additional usage is billed at the same per-GB rate as your plan.
4. The overage charge appears as a separate line on your next invoice.

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Verification

Identity verification is found in Settings → Profile → Verification.

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Personal identity (KYC)

KYC verification unlocks:

• Crypto payments
• Restricted domain and port access

To start, click Start verification under Profile → Verification. You’ll need to upload a government-issued ID. Once your documents are uploaded, the status changes to Ready to verify while our team processes them.

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Team and permissions

Every account has two roles: Owner and Member. The Owner controls billing, packages, and account configuration; Members use the packages they’re given. This keeps spend and configuration under the Owner’s control while letting the rest of the team connect and work. If you’re a Member and need to do something only Owner can, ask an Owner on your team.

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Account security

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Two-factor authentication (2FA)

2FA is managed in Settings → Profile → Authentication. It’s disabled by default. To enable it, click Add OTP device and follow the setup steps with an authenticator app (e.g. Google Authenticator or Authy). We recommend enabling 2FA, especially if your account has API keys or active billing methods attached.

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Active sessions

You can see all devices currently logged into your account under Settings → Ptofile → Authentication → Active sessions. If you see a session you don’t recognize, click Revoke to sign it out immediately.