Account & Billing

Everything you need to handle billing lives in Settings, accessible from the top navigation bar in the dashboard. This page covers what’s there and how it works, so you can manage your account without needing to open a support ticket.

Your subscription

Go to Settings → Billing to see your current plan. You’ll find:

• Plan name and status — whether your subscription is active, paused, or cancelled
• Subscription ID — useful if you ever need to reference your account with support
• Plan limits — your monthly credit allowance, seat count, and number of packages
• Next billing date — when your next charge will be processed

To make changes — upgrade, downgrade, or cancel — click Manage subscription in the top right of the subscription card.

Invoices

Your invoice history is at the bottom of the Billing tab. Each invoice shows:

• Invoice ID — a unique reference number
• Date and due date
• Amount charged
• Status — Paid, Unpaid, or Pending

You can filter by status or date range. To download an invoice, click the download icon on the right. To preview it in the browser first, click Preview.

Payment methods

Go to Settings → Billing → Payment methods to add or update a payment method. SOAX supports four payment options:

• Credit card — Visa, Mastercard, Amex. Processed instantly. Adding a card enables automatic payments on your billing date and Auto Top-Up.
• Cryptocurrency — BTC, ETH, USDT, USDC, SOL, and more. Takes 5–30 minutes to process. Requires KYC verification before use — see Verification below.
• Bank transfer — Wire transfer. Manual checkout; takes 1–3 business days to settle.
• Postpaid overage — Approved business accounts only (KYB passed). Usage beyond your prepaid credit balance is invoiced monthly at agreed rates; plan fees remain prepaid. See Postpaid overage below.

Billing information

Go to Settings → Billing → Edit billing info to update your company name, billing address, and VAT ID. This is separate from your account email — invoices are addressed using whatever you set here, so make sure it reflects your company or finance team’s details.

VAT

VAT applies to customers in the EU and UK. Customers outside these regions aren’t charged VAT.

• If you’re a business (B2B) with a valid VAT ID — add it to your billing details and your invoices will be issued under the reverse charge mechanism. SOAX won’t charge you VAT; you report it to your local tax office instead. If your VAT ID is missing or invalid, VAT is added automatically at your country’s standard rate.
• If you’re an individual (B2C) — VAT is applied automatically based on your billing country at the local rate.

VAT is shown during checkout before you confirm payment. You can add or update your VAT ID at any time from Edit billing info.

How credits work

SOAX measures usage in credits. 1 credit = $1, and each credit buys a certain amount of proxy traffic depending on which country tier you’re targeting.

Proxy pricing by country tier

The price per GB varies by location. Higher-tier countries (US, UK, Western Europe) cost more per GB than lower-tier ones.

Tier	Sandbox	Builder ($200/mo)	Team ($500/mo)	Scale ($1500/mo)	Enterprise
Tier 1 countries	$5.00	$3.00/GB ~66.7 GB	$2.20/GB ~227 GB	$1.50/GB ~1.0 TB	from $0.50/GB
Tier 2 countries	$4.00	$2.25/GB ~88.9 GB	$1.65/GB ~303 GB	$1.15/GB ~1.3 TB	from $0.35/GB
Tier 3 countries	$2.00	$1.20/GB ~166.7 GB	$0.90/GB ~555 GB	$0.60/GB ~2.5 TB	from $0.25/GB

The approximate GB figures are what your included credits cover at that tier’s rate. Actual usage will vary depending on which countries you target.

Credit expiry

Credits are added to your prepaid credit balance in separate blocks. Each block has its own expiry date, which does not change.

Credits added on Sandbox or a monthly plan expire 60 days after they are added. Credits added on an annual plan expire 12 months after they are added.

Renewing, changing, or cancelling your plan does not change the expiry dates of credits already in your balance. If credits are available in several unexpired blocks, we use the block that expires first.

What counts as usage

Traffic is counted when a request is successfully routed through a SOAX proxy node. Data transferred in both directions (request + response) counts toward your usage. Traffic is not counted for:

• Failed connection attempts (e.g. authentication errors, timeouts before a connection is established)
• Internal dashboard activity

Check your current usage at any time in Settings → Credits or on the Usage breakdown dashboard.

Auto Top-Up

Auto Top-Up buys credits for you when your balance runs low, so your traffic doesn’t stop when credits run out. It’s available on every plan, from Sandbox to Enterprise, unless Postpaid overage is enabled. The account Owner and Managers can set up and manage Auto Top-Up. Managers can’t add or change cards, so the Owner adds the default card.

Before you start

You need:

• A saved default card. Top-ups are charged to it. Add one in Settings → Billing → Payment methods.
• Complete billing info. We use it to issue an invoice for each top-up. Fill it in at Settings → Billing → Edit billing info.

Set up Auto Top-Up

1. Go to Settings → Credits.
2. In the Auto Top-Up row, click Set up.
3. Enter When balance drops below: the balance, in credits, that triggers a top-up.
4. Enter Top up with: how many credits to buy each time. It must be between 50 and 10,000 credits and at least the threshold.
5. Check Total charge per top-up. It shows the amount plus tax for your billing address.
6. Click Turn on Auto Top-Up.

How it works

• When your balance drops below the threshold, we charge your default card for the top-up amount plus tax and add the credits to your balance.
• Each top-up gets its own invoice in Settings → Billing → Invoices.
• Top-up credits are added as a separate credit block and expire like your plan’s credits (60 days on Sandbox and monthly plans). See Credit expiry.

Change or turn off Auto Top-Up

• To change the threshold or amount, click Manage.
• To turn it off, use the toggle in the Auto Top-Up row and confirm. This removes your Auto Top-Up settings. To use it again, set it up again.

When Auto Top-Up turns off automatically

Auto Top-Up is turned off for you when:

• you remove your last valid saved card;
• a top-up charge fails. We retry the payment for about 24 hours; if it still fails, Auto Top-Up is turned off;
• your plan is downgraded to Sandbox because a renewal wasn’t paid;
• Postpaid overage is enabled for your account.

Auto Top-Up doesn’t turn back on by itself. To use it again, set it up again. Other plan changes, including a scheduled downgrade, don’t turn it off.

How overages work

What happens when you run out of included credits depends on whether Postpaid overage is enabled on your account. With Postpaid overage enabled — available only on the Enterprise plan, and only after your business has completed verification (KYB):

• Requests continue to go through — SOAX doesn’t cut off your traffic mid-operation.
• Additional usage is billed at your plan’s per-GB rate for the country tier you’re targeting.
• The overage charge appears as a separate line on your next invoice.

Without Postpaid overage (the default for every plan, including Enterprise):

• Requests stop once your credit balance reaches zero.
• Traffic resumes once you add credits, or at your next billing date when new plan credits are issued.
• To avoid interruptions, turn on Auto Top-Up.

See Postpaid overage below for how to get it enabled.

Postpaid overage

With Postpaid overage, you can keep using SOAX after your prepaid credit balance reaches zero. We invoice that additional usage monthly at the agreed rates and under the agreed payment terms. Plan fees remain prepaid and are not part of Postpaid overage. Postpaid overage is off by default for every plan, including Enterprise. Being on the Enterprise plan or completing identity verification doesn’t enable it on its own — it’s a separate approval SOAX grants per account. We enable it after completing business verification (KYB) and agreeing in writing on the rates and payment terms for usage beyond your prepaid credit balance. Contact support through the dashboard if you need it. Auto Top-Up isn’t available while Postpaid overage is enabled.

Verification

Identity verification is found in Settings → Profile → Verification. What’s required can vary by entity type, service, jurisdiction, payment method, and SOAX’s risk assessment, and SOAX may ask you to re-verify later — for example if your ownership, jurisdiction, or payment method changes, or if we flag unusual account activity. See Customer screening & verification for the checks that may apply.

Personal identity (KYC)

Personal identity verification is required for:

• Crypto payments
• An Owner to request restricted destination or port access. The organization also needs an Enterprise plan, a signed Order Form, and completed business verification; approval is not automatic. See Requesting additional access.

To start, click Start verification under Profile → Verification. You’ll need to upload a government-issued ID. Once your documents are uploaded, the status changes to Ready to verify while our team processes them.

Business verification (KYB)

Business verification confirms your company’s details and is required to enable Postpaid overage or request an access exception. It’s separate from the personal identity check above — see Postpaid overage and Requesting additional access.
Contact support through the dashboard to start business verification. If verification isn’t completed, or SOAX identifies a compliance or fraud risk, access to the relevant Service may be limited, suspended, or declined. See our KYC & KYB Policy for full details.

Team and permissions

Every account has three roles: Owner, Manager, and Member.

• The Owner controls the plan, billing, and account configuration. Each account has one Owner.
• Managers run day-to-day work: packages, API keys, Members, and credit top-ups. They can’t change the plan, payment methods, or billing details.
• Members use the packages shared with them.

If you need to do something your role can’t, ask the Owner, or a Manager for package and team changes.

Inviting teammates

1. Go to Settings → Workspace and click Invite teammate.
2. Enter their email address.
3. If you’re the Owner, choose Member or Manager. Managers can invite Members only.
4. Click Send invitation.

The invitation shows as Pending in the team list until it’s accepted. To invite someone with a different role, revoke the invitation and send a new one.

Changing a role

Only the Owner can change roles. In the team list, open the menu next to a teammate and choose Change role to Manager or Change role to Member. The new role can take up to 10 minutes to apply to the teammate’s open session. If they try an action their new role doesn’t allow, the dashboard asks them to reload the page.

Package access

In a package’s settings, Access controls who can use it:

• Whole team: everyone in the account.
• Specific teammates: only the Members you add.

The Owner and Managers always have access to every package, so the list only limits Members.

Buying credits as a Manager

Managers pay by card. Crypto payments need identity verification, which only the Owner completes. A Manager can’t edit billing details; if they’re missing, the Owner needs to add them first. A card a Manager enters at checkout is saved to the account’s payment methods.

Account security

Two-factor authentication (2FA)

2FA is managed in Settings → Profile → Authentication. It’s disabled by default. To enable it, click Add OTP device and follow the setup steps with an authenticator app (e.g. Google Authenticator or Authy). We recommend enabling 2FA, especially if your account has API keys or active billing methods attached.

Active sessions

You can see all devices currently logged into your account under Settings → Ptofile → Authentication → Active sessions. If you see a session you don’t recognize, click Revoke to sign it out immediately.